1. Who We Are
‍Creators Agency is a public relations and communications agency operating under LIMITED LIABILITY COMPANY HIGHLOAD  USREOU (EDRPOU): 44023053 , Office 8/1, 51-B Bohdana Khmelnytskoho St., Kyiv, 01054, Ukraine. We operate the website the-creators.agency ("Website") and provide PR services to clients.
We are committed to protecting the privacy of visitors to our Website and prospective clients who contact us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.
For any questions about this Policy, contact us at: hello@the-creators.agency

2. Information We Collect
When you visit our Website or submit a contact form, we may collect the following:
Name and email address (submitted via contact or inquiry forms)
Company name and job title (if provided voluntarily)
Message content you send us
Technical data: IP address, browser type, pages visited, time on site (collected automatically via cookies and analytics tools)
We do not collect sensitive personal data (health, financial, or payment data) through our Website.

3. How We Use Your Information
We use the information we collect for the following purposes:
To respond to your inquiries and provide information about our services
To send follow-up communications related to your request
To improve our Website and understand how visitors use it
To run targeted advertising campaigns via Google Ads (remarketing)
To comply with legal obligations
We do not sell your personal information to any third party. We do not use your data for automated decision-making or profiling.

4. Google Ads & Cookies
Our Website uses Google Ads (formerly Google AdWords) for advertising purposes. This means:
Google may place a cookie on your browser when you visit our Website.
This cookie allows Google to show you our ads when you visit other websites across the Google Display Network.
We use remarketing to reach users who have previously visited our Website.
You can opt out of personalised advertising by visiting Google's Ad Settings at: ads.google.com/home/tools/ad-settings/
Our Website also uses Google Analytics to understand Website traffic. Google Analytics uses cookies to collect anonymous data about how users interact with our Website. This data is aggregated and does not identify individual users.
By using our Website, you consent to the use of cookies as described above. You can control or disable cookies through your browser settings, though some Website functionality may be affected.

5. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA) or Ukraine, our legal basis for processing your personal data is:
Consent — where you have submitted a contact form or agreed to cookies
Legitimate interests — for analytics, improving our services, and running advertising campaigns
Legal obligation — where required by applicable law
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6. Data Sharing
We share your personal data only in the following limited circumstances:
Service providers: We use third-party tools such as Google Analytics and Google Ads. These providers may process your data in accordance with their own privacy policies.
Legal requirements: We may disclose your data if required by law or a valid legal process.
Business transfers: In the event of a merger, acquisition or sale of our business, your data may be transferred to the relevant parties under a confidentiality agreement.
We do not share your data with any other third parties without your explicit consent.
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7. Data Retention
We retain personal data submitted through contact forms for as long as necessary to respond to your inquiry and for a reasonable period thereafter, generally no longer than 3 years, unless we are required to retain it longer by law.
Analytics data collected via Google Analytics is retained according to Google's default retention settings.
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8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
Right of access — to request a copy of the personal data we hold about you
Right to rectification — to request correction of inaccurate data
Right to erasure — to request deletion of your data
Right to restriction — to request that we limit how we use your data
Right to object — to object to processing based on legitimate interests
Right to data portability — to receive your data in a portable format
To exercise any of these rights, please contact us at hello@the-creators.agency. We will respond within 30 days.
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9. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing their privacy policies before providing any personal information.
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10. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee abs