1. Agreement to Terms
By accessing the website the-creators.agency or engaging Creators Agency for any services, you agree to be bound by these Terms & Conditions. Please read them carefully before proceeding. If you do not agree, please do not use our Website or services.
These Terms are entered into between you and LIMITED LIABILITY COMPANY HIGHLOAD  USREOU (EDRPOU): 44023053 , Office 8/1, 51-B Bohdana Khmelnytskoho St., Kyiv, 01054, Ukraine, trading as Creators Agency.

2. Our Services
Creators Agency provides public relations, media outreach, and communications services. The specific scope, deliverables, timelines and fees applicable to your engagement will be agreed in a separate Service Agreement or proposal signed by both parties.
These Terms govern your general use of our Website and supplement, but do not replace, any signed Service Agreement.

3. Use of the Website
You agree to use our Website only for lawful purposes. You must not:
Use the Website in any way that breaches applicable laws or regulations
Transmit any unsolicited commercial communications
Attempt to gain unauthorised access to any part of our Website or systems
Post or transmit any content that is defamatory, offensive, or infringes third-party rights

4. Intellectual Property
All content on the Website — including text, graphics, logos, and images — is the property of the Creators Agency or its content suppliers and is protected by applicable intellectual property laws.
You may not reproduce, distribute, or create derivative works from any content on this Website without our prior written consent.
Where we create content on your behalf as part of a paid engagement, ownership of that content will be governed by your Service Agreement.

5. Fees and Payment
Fees for our services are set out in the applicable proposal or Service Agreement. Unless otherwise stated:
Payment terms are as specified in your Service Agreement or invoice
All fees are exclusive of VAT or applicable taxes, which will be added where required
Late payment may result in suspension of services
We reserve the right to update our pricing. Any changes will be communicated to you in advance and will not affect fees already agreed in a signed Service Agreement.
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6. Confidentiality
Both parties agree to keep confidential any proprietary or sensitive information disclosed during the course of the engagement. Creators Agency will not disclose client information to third parties except as required to deliver the agreed services or as required by law.
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7. Disclaimer of Warranties
The Website and its content are provided on an "as is" basis. Creators Agency makes no warranties, express or implied, regarding the accuracy, completeness, or fitness for purpose of any content on the Website.
We do not guarantee that the Website will be available at all times or free from errors or viruses.
With respect to PR services, we will use reasonable professional efforts to achieve agreed outcomes, but we cannot guarantee specific results such as media placements, search rankings, or editorial decisions made by third-party publications.

8. Limitation of Liability
To the fullest extent permitted by law, Creators Agency shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Website or our services.
Our total liability in connection with any claim arising out of or related to these Terms or any Service Agreement shall not exceed the total fees paid by you in the three months preceding the claim.
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9. Third-Party Links and Services
Our Website may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites. We do not endorse any third-party products or services unless explicitly stated.
We may use third-party tools and platforms (such as Google Analytics and Google Ads) to operate our Website and marketing activities. Your use of the Website constitutes acceptance of those tools as described in our Privacy Policy.
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10. Governing Law and Disputes
These Terms are governed by the laws of Ukraine. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts of Ukraine.
We encourage parties to resolve any disputes informally first. Please contact us at the details below before initiating any formal proceedings.
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11. Changes to These Terms
We may update these Terms from time to time. Updated Terms will be posted on this page with a revised date. Continued use of the Website after changes are posted constitutes acceptance of the updated Terms.
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12. Contact Us
If you have any questions about these Terms, please contact us:Creators Agency
Creators Agency
Legal entity: LIMITED LIABILITY COMPANY HIGHLOAD
USREOU (EDRPOU): 44023053
Address: Office 8/1, 51-B Bohdana Khmelnytskoho St., Kyiv, 01054, Ukraine
IBAN: UA673220010000026007700005938 with JSC "Universal Bank"
Email: hello@the-creators.agency
Website: the-creators.